One Pacific Place Serviced Residences

Dear Management Team (OPP) I am writing to express my deep disappointment with the numerous issues we encountered during our recent two-night stay at your establishment. While we appreciate the competitive rates, the overall experience was subpar and left us with a negative impression. Firstly, a consistent and distressing issue we faced was the presence of cockroaches throughout our stay. These pests were spotted on the side table and even inside the entrance door. I even captured a video of a cockroach in the bathroom. I promptly brought this matter to the attention of the duty manager, but this persistent problem significantly detracted from our comfort and overall satisfaction. Furthermore, despite our prior request and the trauma of our initial parking experience, we were unable to secure guaranteed parking upon our return to the hotel. This forced us to rely on Grab car services to ensure a parking spot would be available when we returned. The inconvenience of waiting for parking, especially after a tiring Christmas party event, was highly frustrating and served to exacerbate our already negative experience. In addition to these issues, the restaurant's ventilation system appeared inadequate, as the lingering smell of food permeated our clothes. Despite showering, the odor persisted, necessitating an additional shower to mitigate the unpleasant aroma. This aspect further contributed to our dissatisfaction with our stay. Regrettably, If a complimentary accommodation is offered, I will have to respectfully decline. The combination of the traumatic parking experiences, the persistent presence of cockroaches, and the lingering smell from the restaurant have left an indelible negative impression. Even with the lure of free accommodation, I cannot overlook the significant impact these issues have had on our stay and our overall perception of your establishment. I hope that this feedback catalyzes for meaningful improvements to address these critical concerns. We genuinely wish for a positive guest experience and hope that our feedback will contribute to the enhancement of your services for future guests. Thank you for your attention to these matters, and we hope to see significant improvements in the future. Sincerely, From Room 3507 PS: I have a video of the small cockroach. Just let me know if you want to see I am trying to upload unfortunately not supported. I tried to capture some photos. To be honest, it is all over the room there are like on the side table, entrance door, and sink. It was a nightmare to me.

- it's very cozy, and staff are nice and accommodating. - banks, atms and fast food are just walkable. -the only negative thing I have from this place is the payment method, as we booked online, but we need to pay from the hotel would be nice if we could pay it ahead of time. - breakfast not included which means you also need to pay separately, some hotels offer breakfast and room already. - but it's a nice place I'll surely be back again.

We drove for 4hrs to stay at this hotel but our experience was very unpleasant. Check in was 2pm but the room was not ready until 3:30pm so we had to wait for 1.5hrs. Their reason was that they are understaffed and the housekeeping was still cleaning the room. Front desk is not hospitable and friendly. They did not even say a single apology for the delay in check in. When we entered the room, it was not even 100% ready. Towels and toiletries are not complete - the housekeeping even said that they are still waiting for clean towels from their laundry. No complementary waters. Closets smell bad. Wifi was very slow - so this hotel is not suitable for work from home people like us who want to have a staycation. 95% of the staff aren’t attentive and hospitable - only the guard at the entrance and the housekeeping kuya were the only ones that I can say are attentive and polite. Front desk and even the waiters/waitresses are kind of rude and lousy - they don’t have the initiative to greet or even smile at guests. This is by far the most inhospitable hotel I’ve been to. Lastly, we noticed also that they keep their phones at the front desk hanging so no one can call them for assistance or to inquiries. The hotel management needs to assess their staff and system. Personally, I wont come back or even recommend this to anyone because of the bad service we experienced.

Long overdue review. I stayed here last April 2022 to take an exam, and luckily I passed! The hotel is conveniently located just steps from the testing center, making it an ideal choice for me. The rooms were comfortable and clean, although the noise from outside and other rooms is sometimes audible. The food was fine, and I only had the breakfast buffet right after my exam. I had already fully paid for my hotel booking ahead of time, but upon check out I was asked to pay again. I informed the staff that I had already paid showing them my receipt and the issue was resolved quickly. Overall, I had a great stay. I especially loved its close proximity to fast food restaurants like Jollibee and McDonald's, as well as to a 7/11 that was open 24 hours a day. I would definitely recommend this hotel to anyone taking an exam at the nearby testing center.

During check in, did not orient well about wifi, breakfast buffet time and check out time which is supposedly SOP for check in. 35th floor room was not clean, full of cockroaches. They came out at night time. So i reported and housekeeping went up to the room with a Multi insect killer spray. Cockroaches were too many for the spray and a room change was a better option since i dont want to suffocate from the spray. Finally they let me change my room when housekeeping requested for me. Fastforward to check out, i surrendered my card key and told them my room number. I waited 40 mins just to have the room checked. They clearly forgot i was checking out. I followed up then asked again my card key and room number. I told them i already gave it then staff told me they update. Then another 5 mins passed by then no update. I approached them then they said already cleared. It was a waste of time. I asked since how long was i cleared since they never updated me. They didn't say a word and even apologize. I hope they can read this and improve their front desk staff's personality and attitude. Other staff like security and housekeeping has more pleasing personality than them and more welcoming.

I will not recommend this place because of some reasons. Take note we stayed here just last night. Bad Things we encountered to be a point that I will not recommend this place. First, miscommunication between the frontdesk and the waitress in the restaurant.Because of that misunderstanding, we had a very bad morning. Imagine the waiter keep on coming back to our table to tell us that we didn't pay the breakfast but actually we did and the waitress at the end answered us sarcastically. Another thing, the food is too bland and the breakfast food is not something you wanted to eat for breakfast, and very limited choices. The executive lounge that we paid were useless, you will not enjoy it. I don't know why they have it in the first place. We were all excited because they said it will be free drinks and snacks, yes drinks coffee,tea and juice but snacks??I don't know, we only saw peanuts. And this lounge cost 500? Lastly, room amenities is not complete it just gave us a hassle stay.

The room was clean and the location is very convenient. The price is fair for the location and room quality. Most of the staff were friendly. Receptionists are not very welcoming. Housekeeping will enter your room to tidy up which is good but they won't ask for consent so put the do not disturb sign outside your door if you don't want any unwanted people entering the room. Be careful wearing any clothes or any items that have dye on them you might stain the bedsheet. The hotel will charge you P760.00 if there is a dye stain on the sheets or P210.00 for the pillow case. You will be allowed to bring the stained linens home since you'll be paying for them. Suggestion is bring all white pajamas or sleep in the nude. Their linen is very sensitive. Breakfast had very limited options. Staff was helpful in providing what you ask for like ice for the juice, calamansi for the pancit and they were happy to serve. We had booked two stays in this hotel since it's not very expensive. But since there's no cancelations we might use the 2nd stay.